If you make a Voicemod purchase (and Voicemod does not detect your purchase after receiving  the invoice), a reinstallation, restore/clean your computer, or you have a new one (sometimes it even happens because of some change in the computer: update, IP changes...)  you have to activate (or reactivate) your PRO account.

If you have purchased Voicemod, received the purchase invoice from Xsolla or Paddle and your Voicemod is not recognizing that you are PRO, please restart Voicemod:

• Close Voicemod completely:
  • WINDOWS :
    • Click on the three dots in the upper left corner of the Voicemod window.
      
       
    • Quit Voicemod
       
  • MAC :
    • With the Voicemod window selected, go to the top bar and click on Voicemod
      
    • Quit Voicemod

• Open again Voicemod

If after restarting your Voicemod, it still doesn't detect your PRO account, you must go to your Voicemod account website to check if you are logged in with the correct email, the one associated with your PRO account.

In this case, the status should appear as Active:

If your Voicemod account appears that your PRO account is active, log out of Voicemod:

• WINDOWS :
  • Click on the three dots in the upper left corner of the Voicemod window
    
  • Click on Account
  • Log out
     
• MAC :
  • With the Voicemod window selected, go to the top bar and click on Voicemod
    
  • Click on Account
  • Log out

 Voicemod will be unlogged and this screen will appear.

• Click on "Get started!" and follow the instructions to log in.

If your Voicemod account website shows that you are not PRO:

• Log out of your Voicemod account.

  • In the upper right corner click on the Log out red button.
• Log in again with the correct email associated with your PRO account*.
  *If you can't find the email address associated with your PRO account, please contact us.
• Once you get your Voicemod Account to PRO status, you will need to relog into Voicemod so that it recognizes your PRO status.

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