Are you experiencing issues when trying to connect to the Voicemod Servers or are you not being able to log in correctly?

Did you get to this page by selecting “Contact support”?

If so, before everything else, let's check our status page to see if we are experiencing any problems with our servers.

If there are no declared issues on our servers and you already have the latest version of Voicemod, it is most likely that your Windows Defender Firewall or your current Antivirus software may be causing this issue.

Please, follow these steps to unlock the Voicemod Desktop App in the Windows Firewall:

1. Open the Control Panel.
2. Go to System and Security.
   
3. In the Windows Defender Firewall section, select “Allow an app or feature through Windows Defender Firewall“.
   
4. A window will appear showing a list of applications.
   
5. Locate the Voicemod application in the list.
   - If you can't find Voicemod on the list, continue to step 6.
   - If you find Voicemod one single time, jump to step 10.
   - If you find it several times, jump to step 11.
6. If you can't find Voicemod on the list, then click on the “Allow another program…” button.
   
7. Choose Voicemod from the list and click on Add.
   
8. If Voicemod is not listed, click on "Browse..." and find the VoicemodDesktop.exe on your computer (C:\Program Files\Voicemod Desktop).
   
9. That's all! Skip the following steps!
10. If you find it one single time, make sure that the box on the left of "Voicemod" is checked.
    If this box is already checked, make sure that the box on the right called "Public" is also checked.
11. If Voicemod appears several times in the list, we recommend that you reset the firewall to default values (check first which rules you have to redo in case this is required).
12. Once you've done this, return to point 6 to Add Voicemod to your Firewall exceptions.

If you need help unlocking Voicemod in your Antivirus Software, we have tutorials on the most common security suites: https://www.voicemod.net/how-to-unblock-voicemod-windows-firewall/

If you still have this problem, try turning off your router and turning it back on after one minute.

If the problem is still happening, restart your computer as well.

Need more help? Click HERE

NOTE: Be aware that as soon as you submit the ticket, you will receive a support message asking you for the Voicemod logs.

Please reply to this message with the requested information and we will contact you as soon as possible.

Voicemod v3

The file we need is called “voicemod-desktop.log” and it's located in the following path: %LocalAppData%\VoicemodV3\logs.

To open that folder, just press Windows key + R and write: %LocalAppData%\VoicemodV3\logs on the Run screen, then click OK.

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Voicemod v2

The file we need is called “vmlog.txt” and it's located in the following path: %LocalAppData%\Voicemod

To open that folder, just press Windows key + R and write: %LocalAppData%\Voicemod on the Run screen, then click OK.