Did you find issues while connecting to the Voicemod server?
Did you get here through this "Contact support" button?
Firstly, check our status page to see if we are experiencing any problems with our servers.
If we have no problems on our servers, check that you are on the latest version of Voicemod*.
*You can download the last version from here: https://www.voicemod.net/downloadVoicemod.php
If you already had the latest version, it is most likely that the Windows Firewall or your current antivirus software is blocking the connection.
If you need help to unlock Voicemod Desktop in the Windows Firewall follow these steps:
- Open Control Panel.
- Go to System and Security.
- In the Windows Firewall section, select “Allow an app or feature through Windows Defender Firewall“.
- A window will appear in which you can see a list of applications.
- Find the Voicemod application in the list.
- If you find it, make sure that the box on the left of the name of the application is checked. If this box is already checked, make sure that the box on the right called “Public” is checked.
- If you can not find it, click on the “Allow another program…” button.
- Choose Voicemod from the list and click on Add.
If Voicemod is not listed, click on "Browse..." and find the VoicemodDesktop.exe on your computer (C:\Program Files\Voicemod Desktop).
- If Voicemod appears several times in the list, a conflict between rules may have been created and we recommend that you reset the firewall to default values (check first which rules you have to redo in case you need to).
Then go back to point 7.
If you need help unlocking Voicemod Desktop in your Antivirus, we have tutorials on the most common Security Suites on our web: https://www.voicemod.net/how-to-unblock-voicemod-windows-firewall/
If you still have the problem, please, turn off your router for 60" and turn it back on.
If this doesn't work either, please, restart your computer as well.
If none of the above works and you keep getting the same error, please write us a ticket to the support form: https://www.voicemod.net/support by choosing the following categories:
- Technical Support
- Server connection issues
NOTE: Be aware that as soon as you submit the ticket, you will receive a support message asking you for the Voicemod log*. Please, reply to this message with the requested information and we will contact you as soon as possible.
*The file is “vmlog.txt” and it's located in the path %LocalAppData%\Voicemod
To open that folder, just press Windows key + R and write %LocalAppData%\Voicemod on the Run screen, then click OK.