Are you experiencing issues when trying to connect to the Voicemod Servers or are you not being able to log in correctly?
Did you get to this page by selecting “Contact support”?
Don’t worry! This guide will walk you through what might be going wrong and how to get things back on track. Let’s fix it together!
Voicemod Server's Status
If so, before everything else, let's check our status page to see if we are experiencing any problems with our servers.
Update Voicemod
If there are no declared issues on our servers, please, check that you already have the latest version of Voicemod.
Firewall may be blocking Voicemod
In case you're already in the latest version of Voicemod, then it is most likely that your Windows Defender Firewall may be causing this issue.
Please, follow these steps to unlock the Voicemod Desktop App in the Windows Firewall:
- Open the Control Panel.
- Go to System and Security.
- In the Windows Defender Firewall section, select “Allow an app or feature through Windows Defender Firewall“.
- A window will appear showing a list of applications.
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Locate the Voicemod application in the list.
- If you can't find Voicemod on the list, continue to step 6.
- If you find Voicemod one single time, jump to step 10.
- If you find it several times, jump to step 11. -
If you can't find Voicemod on the list, then click on the “Allow another program…” button.
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Choose Voicemod from the list and click on Add.
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If Voicemod is not listed, click on "Browse..." and find the VoicemodDesktop.exe on your computer (C:\Program Files\Voicemod Desktop).
- That's all! Skip the following steps!
-
If you find it one single time, make sure that the box on the left of "Voicemod" is checked.
If this box is already checked, make sure that the box on the right called "Public" is also checked. -
If Voicemod appears several times in the list, we recommend that you reset the firewall to default values (check first which rules you have to redo in case this is required).
- Once you've done this, return to point 6 to Add Voicemod to your Firewall exceptions.
Antivirus may be blocking Voicemod
If you need help unlocking Voicemod in your Antivirus Software, we have tutorials on the most common security suites: https://www.voicemod.net/how-to-unblock-voicemod-windows-firewall/
Router may not be able to connect to our Servers
If you still have this problem, try turning off your router and turning it back on after one minute.
If the problem is still happening, restart your computer as well.
Need more help? Click HERE
In addition, please, provide the requested information within your Support Request and we will contact you as soon as possible!
- Voicemod v3 (Windows)
The file we need is called “voicemod-desktop.log” and it's located in the following path: %LocalAppData%\VoicemodV3\logs.
To open that folder, just press Windows key + R and write: %LocalAppData%\VoicemodV3\logs on the Run screen, then click OK.
Search for the “voicemod-desktop.log” and send us the file.
- Voicemod v3 (macOS)
The file we need is called “voicemod-desktop.log” and it's located in the following path:
~/Library/Application Support/VoicemodV3/logs
To open that folder, just open Finder and, select the "Go" menu > Click on "Go to Folder" (or simply press ⇧⌘G).
After that, write ~/Library/Application Support/VoicemodV3/logs
Then, press Enter and send us the “voicemod-desktop.log” file.
- Voicemod v2
The file we need is called “vmlog.txt” and it's located in the following path: %LocalAppData%\Voicemod
To open that folder, just press Windows key + R and write: %LocalAppData%\Voicemod on the Run screen, then click OK.
Search for the ““vmlog.txt” and send us the file.