Have you encountered some issues with our payment platforms, Xsolla?
If your payment is duplicated or was not processed correctly, we are unable to fix this from our side since Xsolla is the payment gateway that is in charge of processing this kind of inquiry.
We would like to recommend you to contact Xsolla support through their form:
https://help.xsolla.com/payments/most-common-error-codes#form (for the Transaction number you can enter 9 zeros (000000000)) and let them know about the inconvenience that you have encountered, so they can solve this matter from their side as soon as possible.
The list of errors they share is as follows:
- 1002: The purchase amount is too large to complete the transaction.
Please try again with a smaller amount. This error may appear when you are trying to use an SMS payment method. Please note that SMS payments are perfect for microtransactions, but may not always work for purchases of more than $15. For larger payments, we recommend an alternative payment method. - 1019: The mobile carrier you entered is not supported.
This error may appear when you enter a phone number that can’t be used for a mobile payment. We recommend an alternative payment method. - 1049 or 1092: Your payment was declined for security reasons.
This error may appear when our security system recognizes your attempt as abnormal. In order to complete a payment, we ask you to verify your card through our verification process.
- 1058: The transaction was declined.
This error may appear when your bank issuer did not validate your purchase. In order to validate it, reach out to the bank and inform them that you authorize the purchases with this merchant or use a different card. - 2001 or 2002: It looks like the payment system is currently unavailable.
Please try again with a different payment method.
In addition, this error may be triggered by several reasons and can be resolved by the following:
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- If you are using PayPal for payment, you may have removed Xsolla from pre-approved payments and no new payments can happen. Please contact us to refresh your billing agreement.
- For other methods, removing the checkmark on the box "Save payment account" may resolve the issue.
- This error may appear when your chosen payment method experiences technical issues, such as maintenance. This error is usually temporary and will disappear if you refresh the page or clear your cache and cookies.
- 2009 or 3017: It looks like you have exceeded the maximum number of attempts allowed.
Please try again using a different card.
In addition, this error may appear when you make several unsuccessful payment attempts in a row. Please contact us, and we will remove the restrictions for your account.
- 2048: Payment system is unable to process your payment.
Please try again with a different payment method.
This error may appear when our system was not able to charge your account due to several issues, and can be resolved by doing the following:- Removing the checkmark on the box "Save payment account" on the page where you enter your payment account information may resolve the issue.
- Clearing cache and cookies.
- If neither of these help, please contact us for an alternative solution.
- 2207: A valid user ID is required to complete this transaction.
Please make sure you input your details correctly and try again.
In addition, this error may appear if there are any technical issues on the Voicemod’s side. You can either check the Voicemod’s official help center or contact us, and we will try to help.
- 3030: the payment method you selected is unavailable in your region.
Please try again with a different payment method.
In addition, this error may appear in several cases:- You are trying to pay with a Maestro card. In this case, please choose another payment option to complete your payment.
- If you are trying to use another payment option, the payment provider may be experiencing temporary technical issues.
- If you can’t complete the transaction, please contact us for an immediate solution.
- 3032: Sorry, the payment cannot be completed now.
Please try again later.
In addition, this error may appear when your account is blocked on our system.
Please check your account for previous chargebacks and contact us to resolve this issue.