Stuck on “We’re verifying your account” after signing in? Check the browser handoff and complete login in Voicemod.
Not to worry! Follow the steps below to solve this login issue:
macOS and Windows Version
You manage to log in successfully but Voicemod keeps asking you to log in and you don't finish getting access.
You’re trying to log in to Voicemod, but the only thing you’re seeing is the “We're verifying your account" pop-up.
Not to worry! Follow the steps below to solve this login issue:
If you are on Windows:
Restart Voicemod completely and try it again:
- Close Voicemod.
- With the Voicemod screen selected, go to the top left corner, hit on the 3 horizontal dots in the top bar select the Voicemod menu > Quit Voicemod.
- Open Voicemod and try to log in again.
If after restarting you still cannot complete the login process, and your browser doesn’t automatically open, it’s usually because you still need a default browser.
Follow these steps to set a default browser:
- Open Control Panel > Programs > Default Programs, and click “Set your defaults programs”.
- Under “Web browser”, select the browser you want to set as your default and click OK.
Don't choose “Use my current Web browser”, even if there is only Internet Explorer listed.
If you are using the Brave browser, please, go to Settings - Shield and disable the Trackers & ads blocking (default is set to Standard) to log in to Voicemod:
If your browser opens and you successfully log in, but Voicemod doesn't recognize that you have done so (and you don't use Brave), please restart your computer and try again.
If completely rebooting your computer doesn’t solve the problem, try any of the following tips to log in:
- Use the incognito mode of your web browser and go to this link: Log in Voicemod
- Install and set a different default web browser that you haven’t used before.
- Delete all the Voicemod-related cookies on your default browser and empty your browser cache.
Before resetting Voicemod: A clean reinstall can remove local settings or custom content. Check your backup options and contact Support before deleting app data.
If you are on macOS:
Restart Voicemod completely and try it again:
- Close Voicemod.
- With the Voicemod screen selected, go to the top left corner, in the top bar select the Voicemod menu - Quit Voicemod (⌘Q).
- Open Voicemod and try to log in again.
If after restarting you still cannot complete the login process, and your browser doesn’t automatically open, it’s usually because you still need a default browser.
Follow these steps to set a default browser:
On your Mac, choose Apple menu
Click the pop-up menu next to “Default web browser” on the right.
- Select the browser of your choice.
If you are using the Brave browser, please, go to Settings - Shield and disable the Trackers & ads blocking (default is set to Standard) to log in to Voicemod:
If your browser opens and you successfully log in, but Voicemod doesn't recognize that you have done so (and you don't use Brave and you cleared the cache), restart your computer and try again.
If completely rebooting your computer doesn’t solve the problem, try any of the following tips to log in:
- Use the incognito mode of your web browser and go to this link: Log in Voicemod
- Install and set a different default web browser that you haven’t used before.
- Delete all the Voicemod-related cookies on your default browser and empty your browser cache.
Before resetting Voicemod: Clearing local app data can remove custom content. Contact Support before taking this step, or confirm that your content is backed up.
Still need help?
Let’s take a closer look
Tell us which sign-in method you used, what happened, and your Voicemod version. Include your browser and operating system, plus a screenshot of the error if you can. Never send your password or login code.