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How to request a refund

  • Updated


Are you thinking of requesting a refund for your Voicemod PRO purchase? 

 

If you are not happy with Voicemod, you can request a refund if you are within the time frame of our refund policy, which is the first 30 days* after the purchase.

*14 days if it is from a mobile device (because it depends on the mobile stores).

 

 

HOW TO REQUEST A REFUND ON MOBILE 

If you bought Voicemod PRO through your mobile, you will need to use the iOS or Android tools to request the refund.

  • Apple Store

  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit.

MORE INFO: https://support.apple.com/118223

 

  • Play Store (Google)

  1. Sign in* to https://support.google.com/googleplay/workflow/9813244.
    *Note that you must use the main email associated with your mobile, with which you configured your purchases.
  2. Follow the steps.
  3. Submit the refund request.

OR

  1. Sign in to play.google.com
  2. At the top right, click your Profile picture.
  3. Click Payments & subscriptions and then Budget & order history.
  4. In the Voicemod PRO order, click Report a problem.
  5. Select the option that describes your situation.
  6. Complete the form and note that you'd like a refund.
  7. Click Submit

MORE INFO: https://support.google.com/googleplay/answer/15574897

 

 

HOW TO REQUEST A REFUND ON DESKTOP

 

If you bought Voicemod PRO through your computer, you will need to use the Xsolla or Paddle (our payment gateways) tools to request the refund.

 

If you don't remember which one you used, you can check it in your bank statement; the charge should include the name of the payment gateway, something like this:

  • XSOLLA*VOICEMOD (normally the purchase is made in Voicemod v3)
  • PADDLE.NET*VOICEMOD (the purchase is made in Voicemod v2)

In case you don't find it in your bank statements, you can also check your purchase-linked email and sort by:

  • mailer@xsolla.com
  • help@paddle.com

 

Once you've located your payment gateway, this is how to request your refund:

  • Requesting a refund to Xsolla

 

To request the refund, you have to go to the next link:

https://help.xsolla.com/refunds/refund-my-digital-purchase#form

 

There you'll find the option to request a refund, you just need to fill out the form.

 

You can find all the information requested in the invoice that you received after purchasing Voicemod.

Here you have an example to find it:

 

 

After filling the form, you just need to click on Send request at the bottom.

 

Xsolla will evaluate your request and inform you about the process.

 

  • Requesting a refund to Paddle

 

To request the refund, you have to go to the next link: https://paddle.net 

 

You'll be redirected to this page:

 

imagen_2021-05-27_212133.png

 

Here, you'll be able to request a refund from Kino, which is the virtual assistant from Paddle. They will request all the information needed to process the refund. In case you find any issues trying to finish the process, you will be able to speak with an agent from their side to solve your inquiry.

After that, they will accompany you until the refund is done.

 

Need more help? Click HERE

 

 

 

 

 

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