In case all the recommendations fail we will need more information to try to solve your problem.
Contact us using our Contact us form selecting Technical Issues - Other technical issues and we will assist you.
Once you fullfill our contact form you'll receive a reply from our side, you can attach the requested screenshots to this reply.
Please, don't forget to tell us in detail what is happening to you and what articles you have reviewed.This will also be very helpful to us.
Moreover, we need this information to help you more quickly:
- Voicemod audio configuration (the information in the red box is essential):
- IF THE PROBLEM IS USING THE SOUNDBOARD: Voicemod Soundboard configuration (the information in the red box is essential):
- IF THE PROBLEM IS USING DISCORD: Discord audio configuration (the information in the red box is essential):
- Recording, Playback and Communications tabs Windows audio configuration (something like that):
- Properties (all tabs) of your Voicemod microphone (something like that):
- Properties (all tabs) of your Voicemod Line (something like that):
- Properties (all tabs) of your microphone (something like that):
It will also be interesting to send us your DxDiag System Diagnosis logs and our Voicemod & SDK logs:
- DxDiag logs give us more information about your current setup and system:
Press Windows Key + R or simply type in your windows browser "dxdiag" and press enter.
After a bit loading, a new window will open with some information; click on the button on the bottom right that says "Save all information..." and it generates a (.txt) text file.
Remember to close Voicemod before accessing the upcoming folders, your logs will be updated after fully closing the app.
- Voicemod's logs
The file is called “vmlog.txt” and it's located in the path %LocalAppData%\Voicemod
To open the location, just press Windows key + R and write %LocalAppData%\Voicemod on the Run screen, then click OK.
- Voicemod's SDK logs
The file is called “logSDK.txt” and it's located in the path %ProgramData%\Voicemod.
Again, to open the location, just press Windows key + R and write %ProgramData%\Voicemod in the Run screen, then click on OK.
Sorry for this long list of actions. We take very seriously the resolution of the problems our users encounter.
This information will help us to understand your situation and offer you a personalized solution.